Easy 30-Day Returns

Easy Returns


Our goal here at Kids Car Sales is for you to get the best toy on wheels for your little guy or gal. But if for any reason you’re not happy with your purchase we will take it back within 30 days from the date of purchase.


We want you to shop with us knowing that our Easy Returns policy has got your back!


To request a refund or exchange, simply email us at returns@kidscarsales.com.au within 30 days of placing your order and we will happily take it back.


We do not cover postage costs for returns and we do recommend our customers use registered post. You can choose between an exchange or a full refund made to your original payment method. Exchanges are shipped and refunds are processed once the order items make it back to our warehouse. If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.


To be eligible for Easy Returns, the item and its packaging must be in the original, brand new condition. Easy Returns is also only available on items under $500 and is not available on some items.


Please contact us before returning any items.


Damages


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@kidscarsales.com.au and we will process an insurance claim on your behalf.  Alternatively, you can call us on 1300 79 42 40


We will replace any of our products that arrive damaged as quickly as possible.


Incorrect Delivery


If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 79 42 40 and we will arrange to collect the incorrect item and deliver to you the correct one. This, of course, will occur at no cost to you.


How to Return Your Items


To complete your return, we require a receipt or proof of purchase to be sent to returns@kidscarsales.com.au.